Reference

Your Privacy Before Account Access

Buffalo King, Live Football Odds, Rocket Crash, and QRIS wallet checks all create account data; our Privacy Policy explains what we collect before you open an account.

DANA, OVO, GoPay, QRISWhatsApp and email supportAccount device checksLocal-law access
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kotagg Your Privacy Before Account Access
CONTACT PATHS

Privacy Help With Real Channels

Privacy help should reach the same team that sees wallet and account logs, so we route requests through live chat, WhatsApp, and email. We answer daily from 10:00 to 22:00 WIB, with email cases checked for account ownership before we change, export, or remove data. Include your account email, phone number, and the date of the payment or login issue so we can trace the right record.

Team online

Live Chat

Use live chat for quick privacy questions while you are logged in. We can point you to Account > Security, confirm recent device sessions, and create a case when data correction needs a deeper check.

WhatsApp

WhatsApp is useful when you cannot access the lobby but still control your registered phone number. Send only the needed account details; we will never ask for your wallet app PIN or password.

Email Privacy Desk

Send correction, export, or deletion requests to [email protected]. Email gives us a clear written trail, and we match your request to your account email before making privacy changes.

ACCOUNT CONTROL

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A privacy request is useful only when you can act on it, so we place account controls near the places you already use.

Account Details

We collect your name, phone number, login email, and account status when you join. You can update profile fields from Account > Profile, while identity checks go through support when a record needs correction.

Payment Records

DANA, OVO, GoPay, and QRIS records keep transaction ID, time, amount, and wallet confirmation. We use them to match deposits, handle withdrawal checks, and resolve wallet questions without exposing full app credentials.

Cookie Settings

Cookies remember your session, language choice, and device pattern so you do not repeat login checks on the same phone. You can clear them through your browser, though the next login may need code checks.

Device Access

Your device list under Account > Security > Devices shows recent phone and browser access. If a session looks wrong, tell us by live chat and we can end sessions after account checks.

Record Retention

We keep account and wallet records for service, dispute, and legal needs, then reduce access when they are no longer needed. Retention periods can differ where local law requires longer storage.

Change Requests

Ask for correction, export, or deletion through [email protected] with your account email and phone number. We confirm control of the account first so another person cannot change your privacy settings.

Privacy Questions Before You Join

Your privacy questions usually come before the first deposit, so we answer the practical ones here: what data we collect, why wallet records matter, how cookies behave, and how you can ask for changes. If your case includes a payment reference, device change, or account lock, contact us with the exact date and channel used.

We collect your name, phone number, email, login records, device type, and account status. If you use DANA, OVO, GoPay, or QRIS, we also store payment references needed to match wallet activity.

Those payment rails create transaction IDs, timestamps, wallet names, and settlement results. We keep those records so your deposit or withdrawal can be traced, checked, and matched to the correct account.

Yes. Email [email protected] or contact live chat with your account email, phone number, and the field that needs correction. We confirm account control before changing profile or wallet-related records.

Cookies help keep your session active, remember language choice, and detect familiar devices. If you clear browser data on Android or iOS, you may need to log in again and complete code checks.

Access is limited to roles that handle wallet matching, account security, support cases, and legal checks. We use payment references rather than asking for your DANA, OVO, GoPay, or QRIS app password.

We keep account, login, support, and wallet records while they are needed for service, dispute handling, and legal duties. When records are no longer needed, we reduce access or remove them where allowed.

Access and eligibility depend on local law and are available only where local law permits. If a local rule affects your account or privacy request, we apply the required handling to that case.

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